Joe Musto was great. He was extremely friendly and knowledgeable about the camry I was looking at. After I agreed to buy the car, he gave me a call as soon as son the registration was completed so I could pick it up. Joe is excellent and I would highly recommend him to anyone.
I had the most wonderful experience buying a new 2019 Toyota Tacoma from Boch Toyota of Norwood. My sales person was Robert Bardwell, and to say he was fabulous was an understatement. Right from the start Rob was engaging and friendly and made it seem like I was his only customer. I told him what I was looking for in a truck and my wife and I test drove several vehicles. Each time we came back, Rob would ask me questions on the vehicles. With his help, I decided on the Tacoma. It was just so easy. At no time did we feel pressure. Rob genuinely wanted us to be happy and in the right vehicle. He knew what questions to ask us, and he knew each vehicle inside and out, explaining all the features and even setting me up with Bluetooth, radio etc. I felt like we bought the car from a relative. Rob called me twice in the first week asking me if everything was good, and was I satisfied. Each time I gave him a resounding yes! Also, GM Jay Aufiero was terrific. He was ever so friendly, telling us that placing our trust in his dealership meant everything to him, and that he wanted our shopping experience to be the absolute best. Lastly, Peter in finance was equally friendly and impressive. He went over the terms of the sale so that I understood everything. He gave me a list of options to consider with zero pressure to buy. If you’re in the market for a new or used vehicle, do yourself a favor and take a drive to Boch Toyota of Norwood. I promise you, you’ll breathe easy and will not be disappointed.
Rick Malabre was highly professional and tremendously helpful in providing information and insights as I considered leasing a Toyota. I ended up selecting a Highlander XLE which is a dream to drive and very sporty looking. Thank you to Rick for being knowledgeable and making it fun!!
I called and spoke with a woman who a difficult time talking to me and understanding my needs. She put me on hold for a very long time. I believe I had to call back and I reached Kevin and from the minute he spoke to me I felt appreciated and valued as a customer. He had patience listening to my needs, easily accommodated my schedule , had sincere empathy for being left on hold and I hung up feeling prepared for going in for service. When I arrived he was there to greet me and made my transition to rental with kids and car seats easy. Kevin answered all of my questions with confidence and made me feel at ease. Picking up my car was simple and again he was there to make sure I was taken care of . I will be sharing my story with others and will be taking the rest of my cars to Boch in the future because I know even if I have a problem there’s a guy like Kevin who can step in and make things right. I would also like to commend the gentleman who took care of my rental car. He was very professional and prompt with providing me an adequate car to use for the day.
My service person was very polite and helpful He estimated my wait time and kept me informed about my service He was accurate about the finish time and provided me an unexpected coupon
Thank you. Service was done within 2 hours. Price is a bit high for parts that are less thank $60.....really, $600 in labor?? Am I paying someone's child support??
I admit it, I was dreading shopping for a new car with my 11 yo son and 7 yo daughter in tow but immediately Joe B made the experience of purchasing my Rav4 wonderful. Originally I intended to purchase a Corolla as a commuter car but after sitting in one I was sure that my height (6'4") would not tolerate the head room it provided. Joe recommended the Rav4. I was intrigued by the AWD and safety features Joe said it would provide. By the time we were done with the test drive I was sold on the Vehicle and impressed with Joe's patience with my Children. The negociated price fit my budget and I purchased the SUV. Thanks again Joe! I'll be sure to give you a call when it's time to upgrade to a highlander or Tacoma!!
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